Our Client, Survitec, is seeking a Service Ops and Training Admin to join their team based in Dunmurry.
This role provides training administrative support to Survitec operational trainers, ensuring trainees receive the right information, training materials and support for them to succeed in completing their development modules. Provides analysis of training feedback in support of continuous improvement and prioritisation of need.
Pay Rate: £28,000 per annum
Hours Per Week: 36 hours
Working Hours:
Monday to Thursday 9am - 5pm
Friday 9am - 1pm
Job Type: Full Time, Temporary Contract (1 year) (Permanent Opportunity)
Job Duties:
-Support the engineering team with administrative and operational tasks, facilitating effective communication and coordination across departments.
-Coordinate the ordering of spare parts and materials, ensuring timely procurement to support ongoing training and engineering operations; proactively follow up on outstanding orders to minimise delays and maintain project timelines.
-Manage the issuance, tracking, and upkeep of servicing certificates and maintenance records, ensuring all documentation is accurate, up to date, and readily accessible.
-Complete and process shipyard access documentation in a timely and accurate manner to support smooth entry and compliance with site requirements.
-Serve as the central administrative point of contact for the global service station network, providing consistent support, resolving service-related queries, and ensuring clear communication and alignment with company standards, processes, and compliance requirements
-Build and maintain strong working relationships with service stations, instructors, and technical teams to ensure training and servicing needs are clearly communicated and efficiently met.
-Provide comprehensive administrative support across all training divisions, including scheduling technicians, maintaining accurate training records and certificates, and auditing data to ensure integrity and compliance.
-Serve as the primary point of contact for both internal and third-party training inquiries, escalating complex or sensitive issues when necessary to ensure timely resolution.
-Prepare, organise, and manage documentation, correspondence, and corrective actions related to service station audits, ensuring adherence to company procedures and regulatory standards.
-Foster a positive, inclusive, and collaborative team environment where all colleagues feel valued and are encouraged to contribute to shared success in line with company values.
-Demonstrate initiative and a commitment to continuous learning by developing knowledge of training processes, technologies, regulations, and industry best practices through hands-on experience, coaching, and professional development.
-Promote and maintain a strong safety-first culture, ensuring a safe and healthy working environment for all staff and visitors.
Job Criteria:
- Educated to High School / Further Education level with 2 A levels or equivalent.
- Competent in full Microsoft Office suite (Word, Excel, Outlook, PowerPoint, and Teams).
- Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Holds self and others accountable to meet commitments.
- Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Plans and prioritises work to meet commitments aligned with Survitec’s goals.
- Builds and sustains collaborative relationships across departments and with external partners to drive service and training outcomes.
- Maintains a high level of attention to detail, ensuring the accuracy of records, certificates, and compliance documentation.
- Anticipates and adopts innovations in digital and technology applications.
- Uses compelling arguments to gain the support and commitment of others.
- Identifies opportunities for continuous improvement in administrative processes and implements solutions to enhance efficiency.
Additional Information:
This Service Ops and Training Admin is based in Dunmurry, Northern Ireland
If you are interested in this role, please forward your CV through to Christine.Fletcher@industrialtemps.com or call our Belfast office on 028 2542 0140 and ask for Christine.
INDUSTRIAL TEMPS IS AN EQUAL OPPORTUNITIES EMPLOYER
