We are seeking a Restaurant Supervisor (no late nights!) to join our Clients fantastic team on a permanent basis in Belfast!
This is an exciting opportunity to be part of a vibrant team who get to meet guests from across the world each and every day. The successful
candidate will receive a range of formal training to ensure they are equipped for their role and longer term there are development opportunities for individuals wishing to establish their career within the industry.
Salary: £27,936.76 per annum
Working Hours: 40 hours per week (on average) over 7 days. No late nights, must be flexible to work weekends.
Job Type: Full Time, Permanent
Benefits:
- Free secure car parking
- Group Life Assurance
- Company sick pay scheme
- Enhance Maternity and Paternity Leave Scheme
- Fully Paid Uniform
- Employee assistance programme with emotional, financial and legal support.
- Access to Private GP Service
- Eye care scheme
- Winter flu vaccination scheme
- High Street Discount Scheme
- Health & Lifestyle Resources including Carer Support
- Company Paid Social Events
- 15% Discount for onsite Events, Café and Store
- Provision of Free Period Products
- Discounted Professional Legal Services with Cleaver Fulton Rankin (10%)
Job Criteria:
Essential:
- A minimum of one year’s experience in a similar role
- Previous cash handling and financial compliance experience
- Previous stock management experience
- Proven passion for food service and delivering 5-star customer service including communication and guest relations.
- Self-motivated with the ability to work as part of a team as well as on your own initiative.
- Adaptable, can work at pace and can respond quickly in a fast-paced environment.
- Proven ability to achieve sales targets.
- Proven ability to multitask.
Desirable:
- Food Hygiene Training
- GCSE English and Maths or equivalent
Job Duties:
- Supervise the crew on a daily basis, ensuring they are engaged and motivated to provide a 5* Customer Service to visitors at all times
- Manage service to provide a smooth and enjoyable dining experience for our guests
- Assist the Retail Outlets Manager in ensuring 5-star standards are met throughout the department.
- Process transactions including exchanges, refunds, exchanges, discounts, voids etc. in line with company polices and SOP’s.
- Ensure the team are fully compliant with food safety regulations.
- Drive sales, KPIs and VSAT results, and maximise the average transaction value per customer.
- Deal with customer feedback as required.
- Open the Pantry, ensuring it is fully stocked and ready for trading.
- Close the Pantry ensuring all tills are cashed up, with any variances recorded in line with the company policy, ensuring the department is ready for the next day’s trading.
- Adjust rosters in cases of absence ensuring all outlets are fully operational.
- Ensure shift patterns, breaks and specific duties are allocated to all crew and that the daily brief has been communicated.
- Stock management across all 3 outlets to include communicating with kitchen, procurement and goods in team to ensure outlets are fully stocked at all times in line with visitor number expectations.
- Take ownership of hospitality stocktakes when necessary and ensure these are completed efficiently.
- Training and coaching of new and current crew members.
- Ensure cash drops and till reconciliations are dealt with securely and efficiently in accordance with company guidelines.
- Ensure all interactions with guests, management and crew are of the very highest professional standards and in line with the culture and standards of the organisation.
- Deal with any staff compliance issues and reporting these to the Retail Outlets Manager in a timely manner.
- Flexibility across various departments and duties to support the team and business requirements.
- As a supervisor, ensure your interactions with and the management of any team members are of the very highest professional standards and in line with the culture and standards of the organisation.
- To undertake such other relevant duties as may from time to time be required.
Additional Information:
This Restaurant Supervisor position is in Belfast, Northern Ireland. You must be eligible to work in the UK to apply for this position.
If you are interested in this role please send your CV to Gemma.Cleland@industrialtemps.com or call the office on 028 9032 2511 and ask for Gemma for more information.
INDUSTRIAL TEMPS IS AN EQUAL OPPORTUNITIES EMPLOYER