Customer Services Lead

Location Belfast
Discipline: Administration & Office
Job type: Full time
Job ref: J110984
Published: 24 days ago
We are seeking a Customer Services Lead for our client, a printed carton and labels manufacturer based in Belfast. Pay Rate: Depending on experience Hours Per Week: 40 Working Hours: Monday to Friday Job Type: Full time, temporary to permanent Job Duties: - Generating Sales and Production orders - Calculating the quantity of board required and generating purchase orders - Pricing Sales order using the customer pricing structure - Maintaining the board control document - Accurately maintaining carton specification documents - Managing aged board and aged finished goods stocks - Attending new job meetings with the Production Managers - Entering customer deliveries, optimising transport scheduled - Managing customer service processes & customer forecasts - Provide customer requested information i.e., stock reports etc. - Attend customer visits (on/off site) - Responding directly to customer queries, confidently and effectively resolving customer service issues - Managing escalation of customer queries as required - Outwork – Liaise with European supply network (internal/external) - Resolve invoice queries - Achieving monthly target for Margin Improvement projects - Ensure accuracy of all customer service data for management reporting - Providing support cover for peers during Annual Leave or Absence - Support the management of a team of customer service staff, including day-to-day operations, employee schedules and ensuring adequate staffing, and coaching and mentoring new customer service staff - Ensuring Company policy, procedures and Health & Safety requirements are adhered to at all times Job criteria: Experience: - A minimum of 5 years’ proven experience within a similar position, gained preferably in a specialist service area - A minimum of 5 years’ proven customer facing experience - Demonstrable experience of customer account management - Demonstrable experience of leading a customer services team - Experience of CRM systems would be advantageous - Educational qualifications demonstrating proficiency at A Level, or equivalent, standard Skills/Knowledge: - Excellent attention to detail with the ability to follow detailed processes and procedures - Ability to proactively use your own initiative and prioritise workloads whilst maintaining deadlines - Ability to operate effectively and flexibly within a fast-paced environment and maintain standards whilst working to production schedules - Adaptable to work cross-functionally across the team - Solid problem-solving and decision-making skills - Professional level communication and interpersonal skills with the ability to build and sustain effective relationships with employees at all levels and external customers and suppliers - Competent numeracy and literacy skills - Competent IT Literacy, with proficiency in MS Office in particular Excel Additional Information: This Customer Services Lead role is in Belfast, Northern Ireland. You must be authorised to work in the UK to apply for this position. Candidates interested in this position please send CV to For more information regarding this role please contact our Belfast office on 028 9032 2511 and ask to speak to Gemma. INDUSTRIAL TEMPS IS AN EQUAL OPPORTUNITIES EMPLOYER