We are seeking a Customer Services Lead for our client, a printed carton and labels manufacturer based in Belfast.
Pay rate: £25,000 Per Annum
Hours Per Week: 40
Working Hours: Monday to Friday
Job Type: Full time, temporary to permanent
Job Duties:
- Generating Sales and Production orders
- Calculating the quantity of board required and generating purchase orders
- Pricing Sales order using the customer pricing structure
- Maintaining the board control document
- Accurately maintaining carton specification documents
- Managing aged board and aged finished goods stocks
- Attending new job meetings with the Production Managers
- Entering customer deliveries, optimising transport scheduled
- Managing customer service processes & customer forecasts
- Provide customer requested information i.e., stock reports etc.
- Attend customer visits (on/off site)
- Responding directly to customer queries, confidently and effectively resolving customer service issues
- Managing escalation of customer queries as required
- Outwork – Liaise with European supply network (internal/external)
- Resolve invoice queries
- Achieving monthly target for Margin Improvement projects
- Ensure accuracy of all customer service data for management reporting
- Providing support cover for peers during Annual Leave or Absence
- Support the management of a team of customer service staff, including day-to-day operations, employee schedules and ensuring adequate staffing, and coaching and mentoring new customer service staff
- Ensuring Company policy, procedures and Health & Safety requirements are adhered to at all times
Job criteria:
Experience:
- A minimum of 5 years’ proven experience within a similar position, gained preferably in a specialist service area
- A minimum of 5 years’ proven customer facing experience
- Demonstrable experience of customer account management
- Demonstrable experience of leading a customer services team
- Experience of CRM systems would be advantageous
- Educational qualifications demonstrating proficiency at A Level, or equivalent, standard
Skills/Knowledge:
- Excellent attention to detail with the ability to follow detailed processes and procedures
- Ability to proactively use your own initiative and prioritise workloads whilst maintaining deadlines
- Ability to operate effectively and flexibly within a fast-paced environment and maintain standards whilst working to production schedules
- Adaptable to work cross-functionally across the team
- Solid problem-solving and decision-making skills
- Professional level communication and interpersonal skills with the ability to build and sustain effective relationships with employees at all levels and external customers and suppliers
- Competent numeracy and literacy skills
- Competent IT Literacy, with proficiency in MS Office in particular Excel
Additional Information:
Candidates interested in this position please send CV to Gemma.Cleland@industrialtemps.com
For more information regarding this role please contact our Belfast office on 028 9032 2511 and ask to speak to Gemma.
INDUSTRIAL TEMPS IS AN EQUAL OPPORTUNITIES EMPLOYER