Customer Service Representative

Location Belfast
Discipline: Administration & Office
Job type: Permanent
Salary: £28k per annum
Job ref: J119022
Published: 1 day ago

Our Client, a manufacturing company that makes personal survival equipment for marine, defence and aerospace, is looking for a Customer Service Representative to join their team based in Dunmurry.

Pay Rate: £28k per annum

Hours Per Week: 37.5 hours

Working Hours:

Monday to Thursday 8-5pm

Friday 8am-2pm,

Work From Home 2 days per week

Job Type: Full Time, Permanent, Hybrid

Job Criteria:

- Educated to A Level or further education

- 1-3 years experience of delivering high quality work unsupervised

- No formal management experience is required for this role

Job Duties:

- Provides advanced product and service information and responds to complex customer questions about those products and services

- Records and processes quotes and orders, including custom and special orders that may require additional resources for delivery and coordinating with those teams as required

- Makes calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Acts as a first point of contact for resolving customer queries / complaints

- Responds to and resolves complex or advanced issue escalations promptly and appropriately, securing managerial approvals as required

- Schedules follow-up actions and enters relevant information into the customer relationship management system after each customer contact to create a call plan

- Interviews (or assist in interviewing) the customer, following a complex multi-level sales script or conversation points, to clarify the customer's requirements.

- Provides exceptional service to customers to encourage continued use of the companies products and services

- Develops knowledge and understanding of the companies policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.

- Helps to create an environment where everyone in the team can live the company Values

- Contributes positively to creating an inclusive environment where our people feel valued, appreciated and free to be who they are at work

- Understands, upholds and contributes to creating a safety-first culture within the company. Ensures a safe and environmentally healthy working environment

- Develops own capabilities through participating in assessment and development planning activities as well as formal and informal training and coaching.

- Other duties assigned by your manager from time to time

Job Benefits:

- On-Site Parking

- Canteen

Additional Information:

This Customer Service Representative position is in Dunmurry, Northern Ireland

If you are interested in this role, please forward your CV through to Christine.Fletcher@industrialtemps.com or call our Belfast office on 028 9032 2511 ask for Christine.

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