Our Client, a manufacturing company that makes personal survival equipment for marine, defence and aerospace, is looking for a Customer Service Representative to join their team based in Dunmurry.
Pay Rate: £28k per annum
Hours Per Week: 37.5 hours
Working Hours:
Monday to Thursday 8-5pm
Friday 8am-2pm,
Work From Home 2 days per week
Job Type: Full Time, Permanent, Hybrid
Job Criteria:
- Educated to A Level or further education
- 1-3 years experience of delivering high quality work unsupervised
- No formal management experience is required for this role
Job Duties:
- Provides advanced product and service information and responds to complex customer questions about those products and services
- Records and processes quotes and orders, including custom and special orders that may require additional resources for delivery and coordinating with those teams as required
- Makes calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Acts as a first point of contact for resolving customer queries / complaints
- Responds to and resolves complex or advanced issue escalations promptly and appropriately, securing managerial approvals as required
- Schedules follow-up actions and enters relevant information into the customer relationship management system after each customer contact to create a call plan
- Interviews (or assist in interviewing) the customer, following a complex multi-level sales script or conversation points, to clarify the customer's requirements.
- Provides exceptional service to customers to encourage continued use of the companies products and services
- Develops knowledge and understanding of the companies policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
- Helps to create an environment where everyone in the team can live the company Values
- Contributes positively to creating an inclusive environment where our people feel valued, appreciated and free to be who they are at work
- Understands, upholds and contributes to creating a safety-first culture within the company. Ensures a safe and environmentally healthy working environment
- Develops own capabilities through participating in assessment and development planning activities as well as formal and informal training and coaching.
- Other duties assigned by your manager from time to time
Job Benefits:
- On-Site Parking
- Canteen
Additional Information:
This Customer Service Representative position is in Dunmurry, Northern Ireland
If you are interested in this role, please forward your CV through to Christine.Fletcher@industrialtemps.com or call our Belfast office on 028 9032 2511 ask for Christine.
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