We are seeking an Account Co-ordinator to join our team at Industrial Temps based in Belfast.
The Account Co-ordinator assists in maintaining and developing existing customer service and contributes to the quality of service, business growth, and customer satisfaction.
Salary: £23,400 per annum
Working Hours: Monday to Friday 8AM - 5PM
Job Type: Full time, permanent (Subject to 6 month probationary)
Job Duties:
- To assist in the recruitment of quality candidates using all existing resources in order to fill vacancies and bookings
- To access the suitability of candidates during registration.
- To register, interview, test and reference candidates.
- Be the main onsite liaison (one day a week) and will be responsible for keeping Industrial Temps up to date with all matters relating to Temporary Workers engaged with our Client(s)
- Daily Temporary Worker check ins (done via client clock in system)
- Absence management to include maintenance of absence records
- Management of rotas ensuring full requirements are met also being proactive to ensure pool is maintained for replacements/new starts /holiday cover requirements and liaising regularly with Client to provide updates
- Conducting Client onsite tours and arranging start dates
- Liaising with Payroll Department re new starts & weekly timesheets and other payroll related matters
- Weekly maintenance of reports
- Attend weekly Client meetings preparing relevant reports for discussion purposes
- Liaising with Client regarding absence issues/replacements
- PPE management and issue
- Maintain regular contact with Temporary Workers assigned
- Inputting of new start/amendments onto CRM system
- Maintain regular candidate contact
- Respond to Clients requests within the minimum time possible
- Obtain accurate job descriptions, and personnel specifications from clients
- Measure candidates’ suitability against client requirements
- Fully inform candidates about prospective positions
- Brief candidates prior to interview and gain post interview feedback
- Follow up on interviews arranged and manage the post interview process
- Complete all relevant office administration in line with company procedures
- Ensure that all company procedures are adhered to on time
- Excellent customer service
Job Criteria:
Essential
- Fluent in written/spoken English
- Ability to work in a clear and concise manner
- Excellent interpersonal and attention to detail skills
- Excellent organisational skills
Desirable
- Proven ability to prioritise, multi task and work to tight deadlines
- Previous experience in a busy office environment
- Proficient using 365, Microsoft office ie excel, Powerpoint, Word & Outlook
- Previous experience working with CRM systems
- Team player but can use their own initiative when required
- Demonstrate a common sense approach to problem solving
- Driving licence and access to car
Benefits:
- 31 holidays to increase to maximum 36 days during course of employment
- Private medical (to include dental & optical)
- Stakeholder pension scheme
- Uniform provided
- Paid birthday
- Opportunity for development
Additional Information:
If you are interested in this role, please forward your CV detailing how you meet the criteria through to Roisin.Thompson@industrialtemps.com before 4pm Monday 9th October 2023.
INDUSTRIAL TEMPS IS AN EQUAL OPPORTUNITIES AGENCY & EMPLOYER